vIDix Support

An active user is defined as anyone who logs into vIDix Labor to view or manage their schedule, track time, or access account information within a billing period. Cloud accounts are billed based on the number of active users each month. For on-premise installations, a set number of active user licenses can be purchased, allowing you to customize user access according to your needs.

All VIDIX Labor plans include access to our knowledgeable support team for assistance with troubleshooting, technical guidance, and software best practices. You also gain access to our online knowledge base, video tutorials, and user guides. For customers needing more specialized support, we offer additional premium support packages tailored to your needs.

Yes, VIDIX Labor can be installed on-site for customers who prefer a locally hosted solution. Our team works with you to ensure the setup is seamless and compatible with your existing infrastructure, making it a flexible choice for your workforce management needs.

Yes, payroll can be added to any VIDIX Labor plan. Our payroll integration allows you to simplify and streamline payroll processing, no matter which plan you choose. Please reach out to our team to learn more about how payroll integration can work for you.

Absolutely! VIDIX Labor offers flexible plan options, allowing you to upgrade or downgrade based on your business’s changing needs. Just reach out to our team, and we’ll guide you through the process to make adjustments smoothly.